Effective as on 18.01.2025
Introduction
At DoveJets, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our services, including our website and any related offerings. By using our services, you consent to the practices described in this policy.If you have any questions or need clarification, please contact us at:
DoveJets
Mooswiesenweg 23
8404 Winterthur, Switzerland
inquiries@dovejets.com
+41 78 339 10 40
Data Collection
What Information We Collect
We may collect the following types of personal data to provide and improve our services:
• Contact Details: Your name, email address, phone number, and mailing address.
• Identification Documents: Passport details, driver’s license, or other government-issued identification.
• Payment Information: Credit or debit card details, billing addresses, and payment history.
• Travel Preferences: Information about your travel plans, preferences, and any special requirements.
• Technical Information: IP addresses, device types, browser versions, and usage patterns on our website.How We Collect Information
• Directly From You: When you fill out forms, make bookings, or contact us directly.
• Automatically: Through cookies and tracking technologies when you visit our website.
• Third-Party Sources: From trusted service providers, public directories, or business partners.How We Use Your Information
The personal data we collect is used to:
1. Facilitate Bookings: Arrange and manage your travel services, including coordination with third-party operators.
2. Process Payments: Handle transactions securely and efficiently.
3. Enhance Customer Support: Respond to inquiries, resolve issues, and improve your experience.
4. Deliver Marketing Updates: Share promotions, newsletters, and other communications, based on your preferences.
5. Comply with Legal Obligations: Meet regulatory requirements and protect DoveJets’ rights and interests.
Sharing Your Information
To ensure a seamless experience, we may share your data with trusted partners and entities, such as:
• Service Providers: For payment processing, IT support, and other essential operations.
• Third-Party Operators: To fulfill your travel bookings.
• Regulatory Authorities: When required by law or to enforce our legal rights.Data Security
We implement rigorous technical and organizational measures to safeguard your information from unauthorized access, misuse, or disclosure. While no online system can guarantee complete security, we continuously monitor and update our practices to protect your data.
Data Retention
Your information will be retained only as long as necessary for the purposes outlined in this policy or as required by Swiss legal and regulatory standards. When no longer needed, data will be securely deleted or anonymized.Your Rights
Under the Swiss Federal Act on Data Protection (FADP), you are entitled to:
• Access your personal data and request a copy.
• Request corrections to inaccurate or incomplete data.
• Request the deletion of your data, subject to applicable legal exceptions.
• Object to certain processing activities.To exercise these rights, contact us via the details provided above.
International Data Transfers
Your information may be processed in countries outside Switzerland. DoveJets ensures appropriate safeguards are in place to protect your data in compliance with Swiss and international data protection laws.Cookies and Tracking Technologies
We use cookies to personalize your experience, track website performance, and improve functionality. You can control cookie usage through your browser settings. For more information, refer to our [Cookie Policy].Changes to This Privacy Policy
This policy may be updated periodically to reflect changes in legal requirements or our practices. Significant updates will be communicated via our website, with the updated policy effective upon posting.
