Effective as on 18.01.2025
Introduction
At DoveJets, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our services, including our website and any related offerings. By using our services, you consent to the practices described in this policy.If you have any questions or need clarification, please contact us at:
DoveJets
Mooswiesenweg 23
8404 Winterthur, Switzerland
inquiries@dovejets.com
+41 78 339 10 40
Data Collection
What Information We Collect
We may collect the following types of personal data to provide and improve our services:
• Contact Details: Your name, email address, phone number, and mailing address.
• Identification Documents: Passport details, driver’s license, or other government-issued identification.
• Payment Information: Credit or debit card details, billing addresses, and payment history.
• Travel Preferences: Information about your travel plans, preferences, and any special requirements.
• Technical Information: IP addresses, device types, browser versions, and usage patterns on our website.
How We Collect Information
• Directly From You: When you fill out forms, make bookings, or contact us directly.
• Automatically: Through cookies and tracking technologies when you visit our website.
• Third-Party Sources: From trusted service providers, public directories, or business partners.
How We Use Your Information
The personal data we collect is used to:
1. Facilitate Bookings: Arrange and manage your travel services, including coordination with third-party operators.
2. Process Payments: Handle transactions securely and efficiently.
3. Enhance Customer Support: Respond to inquiries, resolve issues, and improve your experience.
4. Deliver Marketing Updates: Share promotions, newsletters, and other communications, based on your preferences.
5. Comply with Legal Obligations: Meet regulatory requirements and protect DoveJets’ rights and interests.
Sharing Your Information
To ensure a seamless experience, we may share your data with trusted partners and entities, such as:
• Service Providers: For payment processing, IT support, and other essential operations.
• Third-Party Operators: To fulfill your travel bookings.
• Regulatory Authorities: When required by law or to enforce our legal rights.
Data Security
We implement rigorous technical and organizational measures to safeguard your information from unauthorized access, misuse, or disclosure. While no online system can guarantee complete security, we continuously monitor and update our practices to protect your data.
Data Retention
Your information will be retained only as long as necessary for the purposes outlined in this policy or as required by Swiss legal and regulatory standards. When no longer needed, data will be securely deleted or anonymized.
Your Rights
Under the Swiss Federal Act on Data Protection (FADP), you are entitled to:
• Access your personal data and request a copy.
• Request corrections to inaccurate or incomplete data.
• Request the deletion of your data, subject to applicable legal exceptions.
• Object to certain processing activities.To exercise these rights, contact us via the details provided above.
International Data Transfers
Your information may be processed in countries outside Switzerland. DoveJets ensures appropriate safeguards are in place to protect your data in compliance with Swiss and international data protection laws.
Cookies and Tracking Technologies
We use cookies to personalize your experience, track website performance, and improve functionality. You can control cookie usage through your browser settings. For more information, refer to our Cookie policy.
Data Breach Notification
In the unlikely event that a data breach occurs which compromises your personal information, DoveJets will take immediate and transparent action. We are committed to notifying affected users and the relevant regulatory authorities in accordance with Swiss data protection laws and, where applicable, international regulations. Our notification will include:
- A description of the nature of the breach and the categories of data involved
- An explanation of the likely consequences for affected individuals
- A detailed outline of the measures we are taking to mitigate the breach and prevent future occurrences
Guidance on steps you can take to protect your personal data.
We continuously review and update our incident response plan to ensure a rapid, effective, and coordinated response in the event of any data security incident.
Third-Party Data Sharing Transparency
To provide you with our seamless and comprehensive travel services, DoveJets collaborates with a range of trusted third-party partners including payment processors, IT support providers, travel operators, and other service providers. We share your personal data solely for the purpose of facilitating your travel arrangements and enhancing your overall experience. Our approach to third-party data sharing includes the following safeguards:
- Strict Selection Process: We only work with partners who demonstrate robust data security practices and a commitment to protecting personal information.
- Binding Agreements: All third-party partners are contractually obligated to comply with data protection standards that align with our own policies. This ensures that your information is processed securely and only for the agreed-upon purposes.
- Limited Data Transfer: Your data is shared on a need-to-know basis and only to the extent necessary for the provision of our services.
- Ongoing Oversight: We regularly review our partnerships and conduct audits to ensure that all third-party entities continue to meet our high standards of data security and privacy.
- User Consent: In instances where additional processing by third parties is not strictly necessary for service delivery, your consent will be sought before any data is shared.
By maintaining these stringent measures, DoveJets ensures that your personal information remains secure and is handled with the utmost care, even when processed by external service providers.
Changes to This Privacy Policy
This policy may be updated periodically to reflect changes in legal requirements or our practices. Significant updates will be communicated via our website, with the updated policy effective upon posting.
